Technical Advisor
Kenworth MASKA
Shawinigan
Adress: 3000 rue Des Apprentis, Shawinigan G9T 5K5
Schedule: Day Shift
Job Type: Permanent
At MASKA, being a Technical Advisor means being where it matters.
You are the key link between the customer and the shop. You listen, understand their needs, coordinate the work, and make sure everything moves forward clearly, efficiently, and professionally. Here, we focus on service, trust, and teamwork. The result: customers who feel well supported, repairs that stay on track, and a team that moves forward together, one job at a time.
Your role as a Technical Advisor
- Welcome customers with professionalism and care
- Understand their needs and open service files properly
- Plan, organize, and follow up on maintenance and repair work
- Answer calls and customer questions efficiently
- Clearly explain recommended work, timelines, and costs
- Provide consistent follow-up with customers throughout the process
- Work closely with the shop team to ensure smooth execution of repairs
- Recommend the right solutions and help deliver an outstanding customer experience
- Perform any related tasks requested by your supervisor
Benefits – Technical Advisor at MASKA
- Competitive pay based on experience
- Comprehensive group insurance + telemedicine
- RRSP with employer contribution
- Flexible vacation program
- Human, structured, and stimulating work environment
- A strong team culture built on support, respect, and direct communication
- Recognition + team activities
- A workplace where the drive to excel is part of everyday life
Profile – Technical Advisor
- Experience in customer service
- Good knowledge of the heavy-duty vehicle, trucking, or mechanical field
- Strong communication and organizational skills
- Natural people skills, listening ability, and a reassuring approach
- Comfortable using computer tools
- Valid driver’s license
- Strong sense of priorities, autonomy, and team spirit
Assets
- Experience as a Technical Advisor or Service Advisor
- Experience in a dealership or heavy-duty vehicle shop
- Good understanding of after-sales service or repair coordination
WHY MASKA?
Because here, you do more than answer calls or open work orders.
You play a central role in the customer experience and in the smooth operation of the shop. You are part of a team that is redefining the road, one customer at a time.
Ready to shift into the next gear? Apply now!
